Returns Policy

Please read our Terms and Conditions carefully. All sales are final. We are unable to provide an appro service or accept returns for change of mind. This policy stands for both our physical store and online store, so choose carefully.

Shipping charges are not refunded unless the origanal item was incorrect or faulty.

Faulty Items

In the event that your item is faulty, or does not match the one listed on grantbros.co.nz you may return it or exchange it. Please contact us as soon as the fault is discovered. Once we receive the item we will repair, replace or refund the item at our discretion with 7 days of receipt. Please advise us of your preference in this regard. If the item is faulty we will refund you the cost of returning the item and cover any shipping costs for replacement or repaired items.

How To Return Faulty Items

All faulty items must be reported to use via email within 3 days of receiving, including a photo of the fault.

We ask that you securely repackage your item, as you will be responsible for its safe return, grantbros.co.nz does not accept any responsibility for any packages we do not ship ourselves. All returns are to be paid for by the customer.

Send your returns to:

Grant Bros NZ Ltd

69 Gladstone Road, Gisborne 4010

You will be advised once we have received the item.


If the received item is deemed faulty and a refund is granted, this will be processed in the from of the original payment within 5 working days. You will be notified via the email address listed on your account once this has taken place. Please allow for the fact that some banking institutions may require additional days to process this transaction to your account.


These Terms of Trade may change
Grant Brothers Ltd reserves the right to update or modify these Terms of Trade at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you use our website.

We endeavour to represent items as accurately as possible; however, slight variation may occur in colour and size specifications. Some items are handmade and minor variations may occur. All items are advertised in good faith to be available. However, unforeseen manufacturing, supply or delivery problems or unexpected demand may occasionally result in stock unavailability. Rainchecks will be offered wherever possible. Prices, specifications and availability are all subject to change without notice. All prices quoted include GST if applicable and Delivery is not included in these prices.

All prices for goods are shown in New Zealand Dollars and include GST. Prices are subject to change without notice.

All content contained on this website is owned by Grant Brothers NZ LTD (or the respective owners of images). No content may be copied, re-used or reproduced in any way without our prior consent.

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